Terms and Conditions

1.       Returns will only be accepted if the items have not been tampered with at any point. 

2.       Deliveries

For FelineGold, AquaticGold, RepGold, Small Animal Bedding & sample deliveries
When ordering individual bags the orders are sent out via a Parcel Company, if an order of 6 bags or more is required we reserve the right to send this through the pallet ways system as detailed for the Horse Bedding & Biomass Fuel deliveries.

For Horse Bedding & Biomass Fuel deliveries
All deliveries are made using a pallet network system; the pallets are moved from the lorry using a trolley jack via the back tail lift.

Please make sure that you give us any helpful instructions and information if your property or business premises are hard to reach, or will be unsuitable for a large lorry, a small vehicle can be requested, but please bear in mind that a small vehicle is not suitable when ordering a 1000kg Bulk Bag.

If there is a problem with the delivery of your pellets (pallet/bag damaged in transit) please notify us in writing/email with a photo of the issue within 14 days of delivery.

Things to consider...
• Narrow roads may be unsuitable for large delivery lorries.
• The delivery area should be flat, rather than a steep slope.
• Pallet trucks don’t work on loose ground such as grass or gravel
• The delivery lorry won’t have a fork lift truck or a crane.
• You may need additional help in order to get your pellets to exactly where you want them

Please note that the delivery company will charge us if there isn’t anyone in to receive the delivery, or access is restricted, and they have to try again. Whilst we understand that your circumstances can change, we do reserve the right to pass on these costs to you.

3.       If the product is purchased as fuel it is the customers responsibility to ensure it is used for that purpose

4.       Delivery dates may vary, for an exact delivery date the customer must contact us on 01507 359085 and there is a charge for this service.

5.       If 'Pickup' is selected you must arrange a date of pickup after your purchase, please call 01507 359085 to arrange.

6.       This product is not to be sold on as another brand.

7.       Offers & promotions can be removed at any time.

8.       This product and any others we sell will not be dispatched until payment is received.

9.       Delivery for smaller items is included in the price listed - for bulk and pallet orders there is a charge per pallet shown at checkout.

10.       Returns will only be accepted if the items have not been tampered with at any point. 

Deliveries

For FelineGold, AquaticGold, RepGold, Small Animal Bedding & sample deliveries
When ordering individual bags the orders are sent out via a Parcel Company, if an order of 6 bags or more is required we reserve the right to send this through the pallet ways system as detailed for the Horse Bedding & Biomass Fuel deliveries.

For Horse Bedding & Biomass Fuel deliveries
All deliveries are made using a pallet network system; the pallets are moved from the lorry using a trolley jack via the back tail lift.

Please make sure that you give us any helpful instructions and information if your property or business premises are hard to reach, or will be unsuitable for a large lorry, a small vehicle can be requested, but please bear in mind that a small vehicle is not suitable when ordering a 1000kg Bulk Bag.

If there is a problem with the delivery of your pellets (pallet/bag damaged in transit) please notify us in writing/email with a photo of the issue within 14 days of delivery.

Things to consider...
• Narrow roads may be unsuitable for large delivery lorries.
• The delivery area should be flat, rather than a steep slope.
• Pallet trucks don’t work on loose ground such as grass or gravel
• The delivery lorry won’t have a fork lift truck or a crane.
• You may need additional help in order to get your pellets to exactly where you want them

Please note that the delivery company will charge us if there isn’t anyone in to receive the delivery, or access is restricted, and they have to try again. Whilst we understand that your circumstances can change, we do reserve the right to pass on these costs to you.

11.       If the product is purchased as fuel it is the customers responsibility to ensure it is used for that purpose

12.       Delivery dates may vary, for an exact delivery date the customer must contact us on 01507 359085 and there is a charge for this service.

13.       If 'Pickup' is selected you must arrange a date of pickup after your purchase, please call 01507 359085 to arrange.

14.       This product is not to be sold on as another brand.

15.       Offers & promotions can be removed at any time.

16.       This product and any others we sell will not be dispatched until payment is received.

17.       Delivery for smaller items is included in the price listed - for bulk and pallet orders there is a charge per pallet which is calculated at the checkout.

Orders
18.        Our contract to supply your product is confirmed when the product is at the dispatch stage.  You will receive your dispatch email when your product is on it's way. 
19.        If errors in pricing or emmisions have been made on our website we reserve the right to contact you to confirm the correct price to either complete the order at the correct price, or request a refund.

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